We are not able to make any changes to orders once they are placed. 

Please make sure your shipping address and item(s) are correct before submitting your order.

If there is an issue and you need help, please reach out to our customer support team with your order number to hello@findingferdinand.com.

All orders are shipped within 1-2 business days.

Any custom products will need additional time for production as they are individually handcrafted in our New York City facility.

Please refer to your tracking link received on your shipping confirmation email or on your FF account. If your order hasn’t been shipped within our time frame, please contact our support team at hello@findingferdinand.com with your order number.

Please email our customer service at hello@findingferdinand.com with your order number for further assistance.

Unfortunately, we do not ship internationally.

We offer standard and express shipping. Express shipments will be prioritized and sent out within 1-2 business days post production. Once an order has left our facility, any shipment promises are the responsibilities of the carrier selected.

Contact our customer service at hello@findingferdinand.com so we can work to get your products to you.

First check with your neighbors or building caretakers who may have collected it on your behalf. There can be a delay or pre-emptive indication of delivery on behalf of the carrier, so allow one business day before contacting our customer service.

Contact our customer service at hello@findingferdinand.com and attach a picture of the damaged product so our team can send a replacement.

We accept all major credit cards and online payment methods.

We accept returns on unused ready to wear products within 14 days of receipt. Please send us a picture of the product before returning as we will not be able to offer a return if the product was used. Returns will be initiated within 2 business days after the product is received in our facility.  All custom products are non-refundable and cannot be returned.

All of our custom products are handmade in our facility in New York City and small imperfections may occur such as tiny bubbles. If you have any questions about an imperfection with your product, send a picture and an explanation of your issue to hello@findingferdinand.com.

If you feel like the item you received does not match the color you selected on our website, reach out to hello@findingferdinand.com with an attached photo and description of your issue and our team will be happy to assist in resolving the matter.

Yes! Every custom product is safely stored in your account, so make sure you have created one to keep track of your orders. If you cannot locate your order, reach out to our support team and they will be able to provide this information to you. We strive to create all replicate orders with identical formulation so the color emulates the one you love!

We believe that beauty shouldn’t come with restrictions when it comes to customization and scaling. Our methodology of creating made to order products and everything in small batches, we reduce waste and maintain the freshest ingredients.

We neither test our products or ingredients on animals nor sell products where animal testing is required.

Yes, our product formulas are vegan.

Yes, all of our formulas have been engineered to be natural, clean, and toxin free. If you have specific concerns regarding our formula, reach out to our team. You can also find all the ingredient lists on each product page.

You can sign up for our affiliate program here.

Pre-orders allow you to purchase and secure a product in a production run that will ship at a later date. For example, if we are sold out of The Black Lip Balm, you can pre-order now, and guarantee yourself a product in our next run.

The estimated shipping date for pre-orders will be available on the product page. We will also send email notifications on updated delivery information. If you have further questions about the delivery date, please do not hesitate to reach out to our customer service support by emailing us at hello@findingferdinand.com

We only allow Pre-Orders on products we have planned production schedules.